Terms and Conditions
OVERVIEW
This website is operated by Andora. Throughout the site, the terms “we”, “us” and “our” refer to Andora. Andora offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Before placing an order, we encourage you to consider the following questions:
SECTION 4 - BEFORE PLACING AN ORDER,WE ENCOURAGE YOU TO CONSIDER THE FOLLOWING QUESTIONS
Can the furniture be easily delivered to your location? Are there any obstacles such as narrow doorways, stairs, or lifts that may hinder delivery?
Will the furniture fit in the intended room?
Do you require a left-hand or right-hand sofa? (Note: This refers to the orientation when standing in front of the sofa, not when sitting on it.)
To ensure smooth delivery, please carefully measure all access points, including doors, corridors, stairs, lifts, and corners. Compare these measurements with the dimensions of your desired sofa to ensure proper access. Please note that upholstered furniture measurements may have a tolerance of ± 1-3%.
If you have any doubts or questions regarding the above, please feel free to contact us at support@andora.uk We are here to assist you and address any concerns you may have.
SECTION 5 - DELIVERY ARRANGEMENTS
Kindly be advised that cancellation of a scheduled delivery is permitted only once. In the event that you are unable to accept the alternative delivery date provided by us, please note that storage charges may be applicable and must be paid in advance.
All of our furniture is meticulously crafted to order, resulting in a delivery timeframe of approximately 6 to 8 weeks from the date of payment confirmation.
In exceptional circumstances, delivery may take up to 28 days. However, we assure you that we will make every effort to expedite the dispatch of all items.
Please be advised that transit times may vary, particularly during peak periods, and deliveries to remote or rural areas may experience slight delays.
While we are committed to delivering products within the agreed timeframe, there may be instances beyond our control that hinder timely delivery. In such cases, we will promptly notify you of any delays.
To ensure a seamless delivery process, we kindly request that you verify the accuracy of your shipping address and contact number. We cannot be held liable for undelivered orders resulting from incorrect addresses or contact numbers. You may review and update your personal details by visiting www.andora.uk
Once your order is prepared for dispatch, we will send you an email notification at least 2-3 days prior to the scheduled delivery date. Please note that we require a minimum of two weeks' notice to arrange delivery.
On the day of delivery, our Msofas Delivery Team will unpack and install your Corner Sofa Bed in the designated room, while also removing and recycling packaging materials. Additional costs may apply if furniture needs to be dismantled for fitting.
SECTION 6 - CANCELLATION
We kindly request your understanding that all of our products are meticulously crafted to meet your specific requirements and are not readily available for immediate purchase from our inventory. As a result of the personalized nature of our made-to-order sofas, we regret to inform you that we are unable to accommodate cancellations, refunds, or exchanges unless there has been a failure to adhere to your precise instructions or if the item is found to be defective.
In the event that you wish to cancel your order, please be advised that a non-refundable deposit of 60% of the pre-ordered furniture may apply. Our team will promptly contact our factory to ascertain whether the custom furniture has already been manufactured. If it has, a 60% charge will be incurred; otherwise, no charge will be applied. This policy is applicable if the cancellation is a result of an error made by the customer during the ordering process, such as selecting the incorrect corner or color, or if the furniture is unable to fit through the entrance or room. Furthermore, if the cancellation occurs after 14 days, we will contact the factory to determine if the order has already been produced. If it has not, no deposit will be taken. However, if the order has been manufactured, a 60% charge will be implemented.
Alternatively, should you opt to select a different product as a replacement, the charge will be reduced to 20%. Please note that this 20% charge solely pertains to products that are in their original packaging and remain unused. For instance, if you realize on the day of delivery that an error was made in your order, this charge will be applicable. The corresponding amount will be deducted from your account. We assure you that your statutory rights remain unaffected.
SECTION 7 - DELIVERY DAY
Please ensure clear access points and measure spaces before ordering to avoid any issues with fitting. We are not responsible for furniture that does not fit or damages incurred during delivery.
Before signing the invoice, please thoroughly check the sofa to ensure it meets your requirements. We do not take responsibility for unpacked or non-installed furniture. It is your responsibility to verify the product before signing.
Flat-packed furniture, installation is not included. If there are any defects, please contact us within 7 days of delivery with relevant pictures and details for replacements.
SECTION 8 - PAYMENT ARRANGEMENTS
The delivery of the items in this order is contingent upon full payment of the balance, and certain payment methods may incur an additional fee.
For orders exceeding £250, there are financing options available.
Your legal rights remain unaffected.
We gladly accept debit or credit card payments. Additionally, electronic bank transfers are also accepted, and the necessary details will be provided upon request. Alternatively, you have the option to apply for interest-free credit. If your application is approved, payment will be made according to the terms outlined in the credit agreement.
Please note that depending on your chosen payment method, validation checks and/or third-party authorizations may be required. We reserve the right to decline any or all payments, in whole or in part, for any reason. In such cases, we will promptly reach out to you.
SECTION 9 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 10 - PRODUCTS OR SERVICES (if applicable)
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 11 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 12 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 13 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 14 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 15 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 16 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 17 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose to solicit others to perform or participate in any unlawful acts to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances to infringe upon or violate our intellectual property rights or the intellectual property rights of others to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability to submit false or misleading information to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet to collect or track the personal information of others to spam, phish, pharm, pretext, spider, crawl, or scrape for any obscene or immoral purpose or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
As one of Andora's esteemed specialist sofa retailers, Andora takes utmost pride in our selection process, prioritizing quality, durability, and value. Before we procure any piece of upholstery from manufacturers, our diligent buying team conducts comprehensive inspections and assessments of the factories. Additionally, we meticulously examine the manufacturing methods of every model and design produced. Given that upholstery and sofas are handmade products, variations and inconsistencies may occur. To address this, we are highly selective in choosing suppliers and collaborate only with factories that uphold process-driven and sustainable quality standards.
When a model is displayed in our store, we have unwavering confidence in its inherent quality. To further reinforce this confidence and provide additional support to our valued Andora customers, we include a complimentary 2-year warranty with all new furniture purchases, in addition to your statutory rights as a consumer in Andora. Should a complaint arise, we ensure that a free repair is executed within 30 days from the date of examination.
If needed, the deadline for examination and complaint resolution can be extended if agreed upon by the buyer via email or written communication. It is important to note that delays in settling complaints do not occur when the Guarantor's representative meets the buyer at the agreed time and is unable to take action due to reasons attributable to the buyer. In such cases, the Guarantor will pursue the claim within the new 30-day time limit.
To acknowledge the acceptance of a complaint, the Guarantor will either implement a repair or declare the complaint unfounded. The buyer will be promptly notified of the decision following the furniture inspection, and an appropriate entry will be recorded in the complaint report. In other cases, a written decision will be provided within 14 days from the date of filing the complaint with the Guarantor. If the defect is deemed removable according to the manufacturer's assessment, the buyer's provision will be a repair on-site. For other cases, the product will undergo repair at the factory, as determined by the manufacturer's representative.
It is the buyer's responsibility to deliver the furniture or parts to the manufacturer's representative for transport to the manufacturer's headquarters, where the repair will be conducted under factory conditions. Please be aware that the manufacturer is not obligated to provide a replacement product during the repair at the factory. Refusal of a product (or part thereof) for factory repair or any action preventing the repair will be considered a waiver of the warranty.
Please take note that if the accepted visit to the manufacturer's service is twice unobserved due to the buyer's fault, the buyer's rights under the warranty will automatically expire.
In the unfortunate event that the sofa needs replacement or repair due to damage, we commit to supplying a new sofa within a maximum of 60 working days.
We are proud to declare that all structural components of your new sofas and chairs are comprehensively covered by our 2-year warranty. This includes all frameworks, joints, and springs, which are warranted for a full 2 years by Andora.
However, to ensure transparency, we would like to clarify that certain conditions are not covered by our warranty, which include:
Damage caused by dirty fabric/eco-leather/natural leather. Damage resulting from improper use of the furniture beyond its intended purpose. Damage caused by animals. Furniture damage due to flooding with water or other liquids. Inadequate cleaning and maintenance procedures resulting in damage to the protective surface of the skin, fabric, or eco-leather. Lack of proper cleaning and maintenance procedures for leather at least 4 times a year, as recommended by the manufacturer. Discoloration of upholstery fabric resulting from dyes migrating from clothing in contact with the fabric. Deformation of foam resulting from normal use of the furniture. Natural fabric wrinkles resulting from regular use and inherent fabric properties. Any tears, borrowing, or scratches on fabrics, eco-leather, or leather. Pilling, shrinkage, and fading of upholstery fabrics resulting from the buyer's use and handling of the product. Folds in upholstery materials caused by furniture manufacturing techniques. Typical upholstery fabric characteristics, such as sensitivity to touch, iridescence, and microfiber peeling. Please be aware that natural features are not covered by the warranty and may include variations in hardness among individual components of the upholstery device, permissible texture and skin tone variations, as well as scars, veins, birthmarks, and wrinkles. These characteristics are natural attributes of genuine leather and should be embraced as signs of authenticity and the advantage of using genuine leather.
Moreover, changes that occur over time due to the natural aging and usability of the furniture, such as stretching, wrinkling, wiping at seams and highly used areas, and polishing of the skin, are also not covered under the warranty.
Lastly, there may be differences in shade between individual elements of a furniture set produced in different periods, variations in fabric or PU leather from different production batches, and permissible differences in the shade of wooden elements due to the natural origin of the material. These occurrences are not covered by the warranty.
We hope this clarification provides you with a comprehensive understanding of our warranty coverage and exclusions. At Andora, we are committed to delivering exceptional products and services, and we sincerely value your trust in us as your preferred sofa retailer in Andora.
Should you have any further inquiries or require assistance, please do not hesitate to contact our dedicated customer service team.
Sincerely,
Andora Customer Support
SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Andora and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 20- SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 21 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 22 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 23 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@andora.uk
Our contact information is posted below:
Andora Ltd
support@andora.uk
20 Wenlock Road, London, N1 7GU
07585890031
Registration Number: 15047449