RETURN & EXCHANGE POLICY

1. What is the return policy at Andora?


At Andora, we stand by our commitment to provide you with the highest quality merchandise. Your satisfaction with each purchase is of utmost importance to us. If you're not completely satisfied with your purchase, we offer you the option to initiate a return or exchange. Please ensure you provide valid proof of purchase, and that the item is in a saleable condition. Kindly follow the guidelines outlined below:


You can request a return or exchange for items within 90 days of their delivery date, even though we operate exclusively online and do not have physical stores. To process returns, the item should be in its original packaging, complete with the warranty card, tags, and must remain unused, unworn, unaltered, and undamaged.
To ensure fairness for all customers, we retain the right to restrict or decline future transactions from customers displaying an unreasonable return pattern.
Please feel free to reach out to our UK-based Customer Service Center at support@andora.uk for assistance, and we will be more than happy to assist you.

2. How can I initiate a return or exchange?


Since we exclusively operate online and do not maintain physical stores, the return or exchange process can be conveniently initiated through our UK-based Customer Service Center. Please get in touch with us at support@andora.uk for further guidance and detailed instructions concerning the return or exchange of your item.

3. Can I return sale items?


Yes, items purchased on sale, clearance, or under special promotions can be returned or exchanged within 14 days of their delivery date.

4. What should I do if the item I purchased is damaged or malfunctioning?


At Andora, we take pride in delivering only the best quality items. We guarantee the authenticity of all our merchandise, sourced directly from reputable suppliers. If you believe your purchase has a manufacturing defect or has incurred damage unrelated to your actions, you have the option to return or exchange the item within 90 days, contingent upon valid proof of purchase.

5. Is my purchase covered by warranty?


Andora's dedication to delivering quality extends to every item we offer. We are eager to ensure your satisfaction with each purchase, and all our merchandise is authentic and sourced directly from reputable suppliers. If you find yourself dissatisfied for any reason, you can initiate a return or exchange within 90 days of purchase, as long as you provide valid proof of purchase and the item is in saleable condition. For repair and maintenance services beyond the initial 90-day period, kindly refer support@andora.uk. Warranty terms and coverage may vary based on the brand and product type. To make any warranty claims, customers must present the original Warranty Card (physical or digital), along with the item in its original packaging and valid proof of purchase. Andora will honor all warranties issued by recognized brands within their validity period. For items not encompassed by a brand-issued warranty, Andora can facilitate repair and maintenance services at the customer’s expense.

 For further assistance, do not hesitate to contact our UK-based Customer Service Center at support@andora.uk. We are here to assist you in every way possible.